To support the integration of sustainability in the In dialog with our stakeholders We have intensi昀椀ed the exchange with our key various business processes within our value chain, we accounts on sustainability-related topics, which is have established thirteen sustainability communities We put great emphasis on regular communication and facilitated by our Customer Sustainability Management (D). Each community is led by an expert in the dialog with our internal and external stakeholders. Team, as well as the regional or local customer respective area. The expert involves team members sustainability managers. from across the organization, for example in regular Direct and regular on-site contact with our customers community dialogs and in workshops, and by providing has always been a distinct element of our business In addition to customers, our team members are digital platforms or playbooks. model. Our team members in the 昀椀eld interact with an important stakeholder group. We promote regular our customers in more than 280,000 individual exchanges within the workforce not only in the The Strategic Sustainability Steering Board (formerly contacts each day. In our direct sales model, there daily working environment, but also through various Sustainability Council) is the advisory body for our are no intermediaries between our customers and internal media and event formats. We survey our team activities. It meets three times a year and provides the end users of our products and solutions. Hilti members about their engagement with Hilti in the strategic advice and support on cross-functional supports construction professionals from the planning annual Global Employee Opinion Survey (GEOS), challenges. It is chaired by the CEO and includes the phase, through consulting and software engineering which also asks team members about their perception heads of the two largest regions and business units, applications, to the construction, maintenance, of Hilti’s sustainability efforts. In the reporting year, our as well as the heads of the legal, human resources, and demolition of a building by supplying tools, team members’ positive perception of the statement logistics, manufacturing and communications fastening consumables, software and services. “Hilti is a socially and environmentally responsible departments. In addition, to ensure operational The trades we serve are building & construction, organization” increased by 1 percentage point to oversight of initiatives concerning sustainability 86 percent – the fourth increase in four years. mechanical & electrical engineering, civil engineering, data management, steering and reporting, quarterly interior 昀椀nishing, installation, energy & industry, Sustainability Project Review Meetings (PRM) renovation and rental. We aim to have long-term Additionally, we involve our team members through were initiated in 2023. The PRMs are chaired by relationships with our customers in more than events and dialog. To promote sustainability within the head of corporate sustainability and include the 120 countries in which we operate. the company, a sustainability learning platform head of one business unit, as well as the heads of is available for all team members around the globe. global aftermarket services, controlling, operational Besides the direct contact through our account Besides bringing sustainability knowledge to all team excellence, compliance, and IT. managers, we also communicate with our customers members, we want to help them 昀椀nd out how they on a daily basis via customer service, by phone and can contribute to sustainability individually in their e-mail, in Hilti Stores or digitally via our website and private and professional environment and to enable social media. We systematically ask for our customers’ them to engage with our customers on the topic. An opinions once a year as part of customer surveys. integrated and integral part of our practical learning is our Engaged Beyond Business corporate volunteering program. Our Culture of Engagement: p. 44; Social Impact: p. 61