• Circularity Report: End of Life We are pioneers in providing transparency to We have started to standardize and scale our showcase our customers’ circular contribution at • Collection: donation program of returned 昀氀eet tools. In 2023, a country-speci昀椀c and a customer-speci昀椀c level. Collection is a key step in circularity. Our integrated we donated tools for humanitarian and educational We now have information on collection, reuse and business model and reverse logistics experience purposes in 20 countries, for example to help educate recycling at country level in 40 markets. In 2023, allow us to offer free and convenient tool collection the next generation of construction employees in we also began offering customer-speci昀椀c circularity globally. Every year, we collect over one million tools, Sweden or to support students with special needs reports in 29 markets. These show personalized batteries and accessories from around the world in Italy improving their wood-working skills. details on short-term tool use, collection, reuse and that are part of Hilti’s Fleet Management service, at Social Impact: p. 61 recycling and aim to support customers on their no additional cost. We also provide free collection sustainability journey. for purchased and non-Hilti tools. We also offer free Through this set of measures, we managed to recycling for tools not under our Fleet program, increase the reusage rate of expired tools from including those from other providers. 2 to 13 percent in four years, despite more than 60 percent greater volume of expired materials over • Reuse program: the same period. In 2023, we have adjusted the Our high collection rates enable us to 昀椀nd options methodology to calculate our reusage rate as part of for giving Hilti tools a second life after their initial our corporate strategy rollout. While we previously contract. We do this at many different levels: Some calculated the reusage rate of all collected tools, tools that are the functional equivalents of a new tool we have now adjusted the scope to expired tools. join our inventory of loaner tools, ensuring the tool This also allows us to further drive improvements in is used longer, meeting our customers’ short-term collection and widen the scope of reuse of what we needs. already collect. The reuse of spare parts from returned tools is • Recycling: now a standard operational process in our tool If no reuse option is possible, we work with our best- service centers. Within three years we increased in-class recycling partners to ensure that all materials the number of spare parts being reused from enter proper recycling channels. Given the high 10,000 to 160,000 per year. This initiative saves percentage of metals in our tools, over 70 percent of about 120 tons of valuable electronics, motors our tools’ mass can be recycled. In many markets, and rotors per year. We test each part to ensure it our ratios are even higher. Based on the upgrade meets our high standards for professional repair in our external recycling infrastructure in previous and offer the same guarantee as we would for a years, we now have better data transparency and are new spare part. Based on the high quality achieved starting to investigate more options for closed-loop in this reuse initiative, we expanded our efforts to recycling and improvements in our operations. include additional components. We have developed proprietary software to assess battery health. This software allows us to plug in batteries that have been collected and assess whether they meet the criteria for having a second life.